Return With Store Credit and Exchange Policy

Cancellation Requests:

• Customers can raise cancellation requests for items or orders within 24 hours of placing the order.

• Requests must be sent via email to kyraclosetofficial@gmail.com using the same ID used for ordering.

• Include the order ID and reason for cancellation in the email.

Cancellation Policy:

• Once the order is shipped, it cannot be cancelled.

• Customers can only raise return requests upon receiving a faulty product after delivery.

Return Policy for Damaged Products:

• If customers receive damaged products, they can return them for either store credit or exchange.

• Queries regarding damaged products must be sent within 48 hours of delivery.

• Store credit will be issued upon receipt of the returned product and after QC verification

Customization Policy:

• No replacements or refunds for size issues unless the product is faulty or damaged.

• Customers are advised to check the size guide before ordering.

Refund Process for COD Orders:

• Refund amounts for cash on delivery orders will be settled as a form of store credit(gift coupon).

• Gift cards cannot be returned for their monetary value. 

Return Shipping:

• Customers are responsible for shipping the product(s) back to the Kyra closet as they do not have a reverse pickup facility.

• Items must be in their original condition, with their labels and tags intact

• They must be unused and unwashed, unsoiled without any stains or damages

• The company will bear shipping charges for defective products, while customers must bear them for wrong orders.

MISSING OR DAMAGE POLICY: 

• A missing or damaged item claim must be raised within 48 Hrs of receiving the parcel

• We will need Opening Video of the item(s) and the delivery parcel it was received in.

• Our customer care team will investigate and offer an appropriate resolution

Shipping Charges Deduction:

• A deduction of Rs 300 will be made from the product amount for shipping charges.

Contact Information:

• Queries can be directed to kyraclosetofficial@gmail.com.

• Kyra closet does not have a customer care number